Thursday, July 2, 2009

How Now Brown Cow ? well all cows actually.. sheep, llamas cats, goats and crows too

How's Your Email Etiquette ?

do you always use a subject - greet your recepient with a salutation ?
these are commonly missed simplicities that define your level of communication

we've noticed that the level of writing and grammar seem to be challenged
more and more yearly. could it be based on the fact that so much of our communication
is conducted in short twitter like bursts: which leave no room for a single wasted character ?

I sure hope that we learn how to sign our names to the end of notes;
as well as to simply say "hello whomever" to whomever you are writing. because if we loose
the ability to communicate civily; then we loose the ability to grow as a civilization.

Language and it's impact is one of the key components of measurement used to
determine the level of intelligence within a distinct group of people.
let it not be said that we were the original cpu cavefolks. egads !

Read this and then, please feel free to leave a comment on your communication habits.

Thanks For Your Attention, and Hopefully Your Comments

Why do you need email etiquette?
What are the email etiquette rules?
How do you enforce email etiquette?

What are the etiquette rules?

(this is clipped from

There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. Below we list what we consider as the 32 most important email etiquette rules that apply to nearly all companies.

32 most important email etiquette tips:

1. Be concise and to the point
2. Answer all questions, and pre-empt further questions
3. Use proper spelling, grammar & punctuation
4. Make it personal
5. Use templates for frequently used responses
6. Answer swiftly
7. Do not attach unnecessary files
8. Use proper structure & layout
9. Do not overuse the high priority option
10. Do not write in CAPITALS
11. Don't leave out the message thread
12. Add disclaimers to your emails
13. Read the email before you send it
14. Do not overuse Reply to All
15. Mailings > use the bcc: field or do a mail merge
16. Take care with abbreviations and emoticons
17. Be careful with formatting
18. Take care with rich text and HTML messages
19. Do not forward chain letters
20. Do not request delivery and read receipts
21. Do not ask to recall a message.
22. Do not copy a message or attachment without permission
23. Do not use email to discuss confidential information
24. Use a meaningful subject
25. Use active instead of passive
26. Avoid using URGENT and IMPORTANT
27. Avoid long sentences
28. Don't send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks
29. Don't forward virus hoaxes and chain letters
30. Keep your language gender neutral
31. Don't reply to spam
32. Use cc: field sparingly

The Essentials of Email / By Azadeh Ensha, 2:00 PM on Wed Jul 1 2009,

Those accidental reply-alls and empty subject fields in your inbox tell the truth—too many people still don't know the basics of proper email etiquette. Here are eleven rules to forward on or follow.

Photo by half empty.

Career writer Marci Alboher touches on a few areas where your email manners might need tweaking. Our own email training impulses align with the importance of descriptive subject lines, and more people should avoid the impulse to have the last word. According to Marci, "there is usually no reason to cap off a long exchange with 'thank you' (and certainly, 'you're welcome')." There tends to exist a natural end point in conversations, so let it end there.

The article also suggests senders should ask whether someone prefers documents to be sent as attachments or pasted in the body of the message before sending. If back-and-forth editing of text is required, try using shared collaboration tools, something like previously mentioned webapp Show Document, in lieu of updating and sending attachments between or among parties.

Take a look at the full post for the entire rundown of email tips, then come back and tell us about your email dos and don'ts. What simple steps could your friends and co-workers take to improve their emailing? Do you have any absolute email don'ts? Share your thoughts below.


Dorothy L said...

Hey sweetness...

I love this post. As I may tend to be long winded at times...I probably do fall into the bad etiquette list myself.
What can I say...give me something that I am passionate about and demand my comment and you are asking for the bear :)

As always...enjoy your thoughts!

Michael said...

Why hello there,

Just dropping by....showing some EC far as email in concerned, I tend to keep it short and sweet....and yes, I always begin with a salutation......hope this finds you well and have a great weekend.....